electronics repair

22novicc

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im looking for a place to get my Garmin gpsmap 2006c repaired. (preferably in the ct area) i had a guy lined up to do it last week but he stopped returning my phone calls and im getting sick of waiting and i don't know where else i can take it
the issue is that it stopped reading the chip and it seems to be locking up at times so the buttons wont work, but the picture still moves as the boat moves with no detail
 

22novicc

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i checked the garmin website and it turns out there is an update. im going to try this week, but im not sure that is what the problem is.
the guy i was talking to about fixing it worked on it a few weeks ago, and after i got it back from him the first time it worked once for about 5 mins till i turned it off. when i turned it back on a the same problems returned.
 

CEShawn

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You know what scares me is some of these units now need updates. What happened to the old its running so it will always run. I had my Northstar 961 drop out on another issue and then later I had a Standard Horizon plotter that failed. The SH needed to have a software update, was like what the hell... I've heard the same thing with the Garmin's, but also known some that have never been updated. My Simrad NSE8 needed an update, it didn't stop but worked alot better after...
 

eztbone

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Garmin

Go on garmins site under repairs. You can look up your model and the cost of repair. You send them your unit and they will send you a remanufactured unit off the shelf. Essentially brand new. I've done it with my 3010 and my 541s. Turn around time is basically shipping. I overnighted they received it Tuesday morning and sent my new one out Tuesday afternoon. The 3010 cost $390 I think and the 541 was $170?
 

22novicc

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how old were your units? when i called they said that mine that is from 2004 is too old and they are no longer making parts for it. i guess im going to try the software update i just have not had a chance to get to my boat to figure out which version of the software i have
 

Wharf Rat

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Garmins last 5 years out of the box. Don't expect them to last!

Unfortunately, aside from the earlier Garmin units out there, I have to agree with the above and admit that as they got more involved in the consumer electronics market with automotive GPS as opposed to their aviation products, they began using the same components as their Nuvi's and StreetMap units, built alongside each other in 'Garmin-Town', Taiwan. We really don't do much Garmin anymore these days, maybe 5 to 10 units a year primarily the 5'' and below units as backups or combo units for smaller boats, which are a good value; however their networked systems, especilly considering the quality of their radars/fishfinder modules, I stay away from due to too many issues with brand new equipment failures out of the box or within a very unreasonable time. Back in 2007/8 when the 4K/5K units came out they were ahead of the curve graphically/price point and the hottest box on the market, although that user interface kind of went against their most popular advantage; user friendliness. The 2000/3000 series had a button for each option, plus the ability to use the menu/submenu method of operation. However, with the 4K/5K, which became the basis for all of their units even up to the 7000 series, I was very disappointed that they went in that direction. You still have Garmin-philes who will swear by their units, however I'll even say that the Furuno NavNet3D, with Furuno's reputation for being the most difficult to use, is 10x more intuitive with so many different ways to operate based on user preference, is a much more 'user friendly' unit than the Garmin's out there. And back to the topic, obviously the Furuno products last 25 to 30 years out of the box, as they're built to a bit of a different standard. Of the big four, Furuno, Raymarine, Simrad(Navico), and Garmin - every company except Garmin came from a commercial/military background. Garmin has always been a 'consumer electronics' company, and just waterproofing the connectors doesn't, in my mind, qualify their equipment as marine electronics, which are not toys, they are tools for navigation.

Disclaimer: This is a rather large generalization, as I realize many people own Garmin equipment have had great success with them, this is only my opinion as a technical dealer who gets to deal with warranty issues, bugs, software revisions, dealing with each technical support division for all companies, and has seen the transformation of the industry standard from dedicated, standalone units to Multi-Function Displays that do everything under the sun. Whether or not that is a good thing, I suppose that remains to be seen, however with NMEA2000 networking the ability for redundant devices and data sources make an MFD much more reliable, as long as a system is well thought out, and executed/installed to the factory specification.

My apologies for the rant, just caught me at a time where I'm waiting for a phone call, and had enough time to drop my two cents in the meter.

- WR
 

22novicc

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Garmins response

Thank you for contacting Garmin International.

I'm sorry to hear that the GPSMAP 2006C can no longer read data cards and that the buttons do not always work.
Unfortuantely, both of the symptoms you are experiencing are indicative of hardware issues within the GPSMAP 2006C. In the past, hardware issues would need to be solved by sending the device to Garmin for repair. Unfortunately, Garmin can no longer offer any repair service for this device.
Garmin will continue to repair discontinued devices while we can still obtain the necessary internal components to do so. Once we no longer have access to these pieces, we must discontinue the repair service. This is currently the case with the GPSMAP 2006C.
At this time, if the device can no longer operate safely for you, it will need to be replaced. The current Garmin available that is closest to your device is the GPSMAP 740S. You can learn about the 740S here: https://buy.garmin.com/shop/shop.do?pID=101693
I'm sorry that we are unable to fix your device. Please let me know if I can provide any additional assistance.

With Best Regards,
CJ S.
Product Support Specialist
Marine Team
Garmin International
 

Wharf Rat

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I'm sorry about that, and a bit surprised. That 20xx/30xx series was great as a chartplotter. The 740S is a full touch-screen unit, and a totally different interface, although it will accept the same transducer if you used it for FF. I would check online to see if you can find another 2006/3006, although they are tough to find as people hoard them similar to the Northstar 951/952x units. If you still have no luck, take a look at the Simrad NSS7 and Raymarine e7. Both are 'hybrid-touch' with a button interface as well as touch capable. Both run the Navionics Platinum PLUS charts, and both recently dropped about 10% in price. I would wait to see if the boat show season, especially after Jan 1st., to see if any rebates come down the pipeline, if you do in fact have to go for a replacement. Each one goes for around 1200 plus another 200 for a chart chip. There's also the Lowrance HDSGen2, which is a non-touch unit that comes in a 6.4'' version as well. I'm sorry about you unable to get the unit fixed by Garmin, I don't have anyone who repairs those units, but at this point it might be worth trying to get in touch with the original guy who bailed on you. I wish you the best of luck, feel free to ask me any questions on anything you come across, it's what I'm here for.

-WR
 

unclefish

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my uncle's was a 2004 model to ,shit the bed last year he called garmin was told the same thing "they don't make parts for it anymore" just like most everything else these days when it breaks throw it out and buy new.
 
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