You only get one chance in life to make a first impression with people and it can be very difficult to change that impression after the fact, whatever the case may be. The money can come from the least suspecting people.
Well said, that's business 101. If someone has a product I'm interested in, I'm usually willing to give them a second chance to redeem themselves, but when you detect a bad pattern, it's best to run away. Wesmac earned my business because #1-their product is as good or better than anyones, and #2-Steve treated me like I was going to spend $2 million on a boat, when he knew I was only interested in a white bare hull. The same could be said of Stewart Workman (Calvin Beal boats) and other builders I have encountered.